Introduction
At iLearnProp, we provide simulated trading challenges for educational and performance evaluation purposes. This Refund Policy outlines the conditions under which refunds may be granted for fees paid to access our simulated trading programs. All activities on our platform are fully simulated, and no real financial transactions or payouts are involved.
Refund Requests
To request a refund, contact us at [email protected] with your account details and a brief explanation of the reason for the request. We will acknowledge receipt of your request via email and aim to process it promptly.
Eligibility for Refunds
Fees paid for access to simulated challenges are non-refundable unless access to the service is not provided as described. Refunds may be granted in the following cases:
- Non-activation: If you do not receive your account credentials within 24 hours of registration due to an error on our part, you are eligible for a full refund. Please contact support to report the issue.
- Service Non-Commencement: If the simulated trading challenge does not commence within a reasonable timeframe from the purchase date due to issues on our end, you may be eligible for a refund.
- Special Circumstances: Refunds beyond these conditions may be considered on a case-by-case basis at iLearnProp’s sole discretion.
Non-refundable Fees
The following fees are non-refundable under any circumstances:
- Service Commencement: Once you have received your account credentials and begun participating in a simulated trading challenge, fees are non-refundable, as the service has been provided.
- Breach of Terms: No refunds will be provided if you violate our Terms and Conditions or platform rules, such as engaging in prohibited trading practices or misusing the platform.
- Disputes and Chargebacks: Initiating an unjustifiable dispute or chargeback with your bank or payment provider may result in refusal of a refund and termination of access to our services.
Process and Timeline
Refund requests will be reviewed within 7 business days. If approved, refunds will be processed to the original payment method within 14 business days, and you will be notified via email. Refunds will only be issued through the original mode of payment.
Amendments to the Refund Policy
iLearnProp reserves the right to update this Refund Policy at any time. Users are encouraged to review it periodically. Continued use of our services after changes signifies acceptance of the updated terms.
Contact Information
For questions or concerns about this Refund Policy, please contact us at [email protected]. Our team is dedicated to assisting you with any inquiries.
Note: Payments for simulated trading challenges are processed securely through online checkout and linked payment gateways. By purchasing a challenge, you acknowledge and agree to our Terms and Conditions, which emphasize that all services are simulated and do not involve real financial transactions or payouts.